Workforce Optimization
Genex Solutions provide the powerful workforce management software for call centers, multi-media contact centers, financial institutions, processing centers, service industries, and the entire enterprise. System includes real-time adherence, compliance reporting, and meeting planner.
Long-Term Planning
Long-term FTE planning including allowance for shrinkage of all types with automatic calculation and update of various shrinkage factors from your historical (actual) schedules.
Short-Term Cost Analysis
Short-term cost analysis and long-term budgetingโthe most accurate in the businessโwith automatic calculation and update of costs based on actual employee wages and your historical (actual) schedules.
Monitoring and Adherence
The world's most configurable โreader board and moreโ software that brings together up-to-date statistics from forecasts, queues, staffing requirements, scheduled activities, employee adherence, and more, and lets you configure continuously-updating views that graph the measurements that are important for your contact center. Real-time agent adherence displays, with configurable thresholds for how long to show an agent as out of adherence.
Intra-day Reforecast
The industry's best intra-day re-forecasting tools for managing dynamic changes to contact volumes during the day.
Web-Based
The Employee Time Center provides web-based employee empowerment for shift swaps, availability changes and, of course, schedule viewing and printing.
What -If Modeling
What-if modeling to answer questions about โwhat ifโ changes occur in, for instance, call volume or service goals
