ITrax Request Management System (RMS)

ITrax Request Management System (RMS) is a fully web-based application specially developed for the hospitality industry to automate service requests and track all service requests from creation to completion. ITrax communicates, tracks and escalates all service requests through SMS (GSM/CDMA/DECT/iDEN), Alpha-Numeric Paging (In-house or Telco), Email, PDA (GPRS/WiFi), Internet and Interactive Voice Response (IVR).

Our services include:

• Business Requirement Consulting
• Feasibility Study and Planning
• Application Design
• System Implementation
• Software Customization
• Project Management
• Optimization & Best Practices Consulting
• Infrastructure & Solutions Evaluation
• Application Training
• After Sales Support and Consulting