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French Hotel Industry Performances - December 2011

After December 2011 was marked by a slowdown in growth for the budget and 2 star sectors. In th

Tue, 07 Feb 2012 | Hospitality net


Customer Experience Assassins and Angels | By Dave Fish, Ph.D.

Are there customers out there who are just impossible to satisfy? Those who consistently evalua

Tue, 07 Feb 2012 | Hospitality net


Hotel Guest Satisfaction: Do you understand who loves what and why? | By Rick Garlick, Ph.D

The question of how much demographics play a role in the way people evaluate personal experienc

Tue, 07 Feb 2012 | Hospitality net


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