Category: Blog
The BOOK series : Seamless and Satisfying Booking Experience Let’s start this “Book” agenda a little bit differently. Different than before where Hoteliers get to be told what to do with their booking style. How to increase direct booking rate. When it’s time to think about Booking process, in itself isn’t just a process for...
The core of hospitality is the service which inspires “feeling at home” Nowadays Feeling at home has changed. From the guest who would be delight to talk and check in with the red-lipstick front desk at your hotel to the guest who prefers robot butler and Checked In via his own device within the first...
Songkran Festival in April for Thailand is one of those time where your hotel is crowded with guests ready to engage in Thai traditional Water Fight against the heat of hot sun. This Famous festival is no doubt for some hotel guaranteed income is enough to cover the less filled in period of Low Season...
20 January 2016 -
The fun trend to keep existing customers happy and ensure an expanded customer base is two words: loyalty programmes. The most important thing hoteliers can do these days is to make sure they have a sound loyalty programme in place. Guests are always looking for freebies to earn certain things before they invest their money...
11 December 2015 -
Service is the most vital part of the equation I loved Thailand’s northern region, especially Chiang Mai. It is wonderful to relax among serene nature in a special bed and breakfast place I know, in the foothills on the outskirts of the city. After a long wait for luggage at the airport, upon reaching the...
10 November 2015 -
  Create Great Customer Experiences As discussed in our earlier blog, customer experience is fundamentally based on the human experience. But in this digital day and age where our lives are technology driven, it is imperative to move with the times. Even in the hotel business, guests are more likely to be satisfied if amenities...
29 October 2015 -
As per our previous post, creating memorable customer experiences isn’t as straightforward as we’d like. It more than often depends on staff disposition. Customer preferences and behaviour is also changing with the times, and hotels have to adapt to these frequent changes. I remember a GENEX client, who owned a small bed and breakfast off...
20 October 2015 -
Customer service is a critical part of the hospitality industry. Happy customers expressing their satisfaction increase a hotel’s reputation, especially these days, with the advent of social media.   The first point of contact However, is it always right to assume that customer service begins at the front desk of a hotel? I beg to...
18 September 2015 -
What does a truly great hotel experience mean these days? For some travelers, it’s luxury accommodations – for their dogs. Plush doggie beds, special dog parks and pet massages are on offer from hotels trying to differentiate themselves from the pack (pardon the pun). The trend shows just how hard hotels are working to give...
23 July 2015 - Tags: ,
Last week we introduced software­as­a­service as the face of things to come insofar as how applications are deployed and used in enterprises and organizations. We covered the important financial opportunity SAAS represents in terms of moving from capital expenditure to operational expenditure. This week we’re going to highlight two of the operational advantages of SAAS: Flexibility and savings…...

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